FAQ
How can I contact Customer Service?
We will be able to deal with your queries by phone or email. Please call us on +44 (0)20 7998 4733 or +44 (0)7811 207050 . We are available Monday to Saturday 9am to 9pm GMT. You may also contact us by email on jana@janareinhardt.com
What happens if I am not happy with my purchase?
Should you wish to return an item, you have 14 days from the date of receipt to change your mind and we will happily refund your payment. Please view our Returns Policy for more information. Bespoke items are non-refundable.
Are you using diamonds from a traceable source?
Yes, all our diamonds are from traceable sources. To read more about the Kimberley Process, click here
We also try our best to source all other gem stones from conflict free countries. All Rubies used in our Collection jewellery are imported from Thailand (rather than Burma or Madagascar)
I cannot find the piece of jewellery I saw a little while ago.
Please call or email us to describe the piece you are looking for and we will let you know if we still have it in stock or can remake it for you.
How long will I have to wait for a special order?
That depends on the type of jewellery you would like us to make for you. You can contact us by phone or email and arrange a consultation. Once we have agreed on a design and price we will let you know when your piece will be ready. Generally it should not be longer than 3 weeks.
What if the jewellery I ordered does not fit?
We are happy to adjust certain pieces of jewellery once purchased. Please call or email us with your request and we will endeavour to help you. Please be aware certain pieces cannot be adjusted.
You can also make a special request before purchasing on line. Please email us and we will let you know if the piece you would like to order can be sized and if there might be an additional charge or additional delivery times associated with your request.
Will my item be boxed?
Yes, each piece of jewellery will be delivered in its own gift box. You can also choose to have your jewellery gift wrapped and tied with a satin ribbon.
How do I buy Gift Vouchers?
Gift Vouchers are purchased in the same way you would buy a piece of jewellery. Choose "Gift Vouchers" from "Shop by Catagory".
Choose the denomination(s) of Gift Voucher you would like. You may choose to buy more than one of a certain denomination. e.g. you may wish to purchase £60 in Gift Vouchers, by purchasing 2 x £30.
Your Voucher(s) will be sent off to you the next day, free of charge. Click here to purchase gift vouchers.
Are all items pictured on your website actual size?
No, it is impossible to show an actual size image on the Internet because computer monitors vary in size. We endeavour to describe each piece in great detail, including all measurements. Please take a look at the jewellery photographed on a bust or hand to get an idea about the size.
Do you charge VAT?
Yes, all prices shown on our website include VAT.
Can I order from overseas?
Yes, either place your order online or call us on +44 (0)20 7998 4733 or +44 (0)7811 207050. We use current exchange rates. For delivery charge for overseas destinations please see our Delivery policy
I need help buying an engagement ring?
Please call or email us and we can discuss your requirements and help you find or design the perfect ring.
Do you make jewellery for men?
Yes, we can do. We don't have any men's jewellery within our collections, but can make any piece you desire.
How long will my order take to arrive?
Most pieces are made to order and can therefore take up to ten working days to arrive. If we have the piece you ordered in stock, you will receive it within two days. For more information on delivery within the UK and overseas, please view our Delivery Policy
What is your returns policy?
Please view information on Delivery and Returns policy
