If you are not completely satisfied with your purchase, please return it to us, undamaged, within 14 days of receipt, for a full refund of the purchase price (not including postage).
We are not liable for any postage costs incurred by you when returning unsuitable items to us. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.
All products to be returned must be carefully repackaged in their original packing and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to the buyer at their own cost.
In the interests of fraud prevention, your refund will be issued by the same method that you paid within 14 days of receipt of the return.
In the unlikely event that your purchase is faulty, please return it to us within 14 days from receipt, for replacement or repair as appropriate. Any postage costs incurred by you in returning faulty items to us will be refunded to you.
We are unable to offer refunds for discounted pieces or commissioned pieces, unless the item is faulty. Please contact us within 14 days of receipt to arrange the return of the item. It must be sent back in their original, unworn condition and we will then arrange the exchange.
When ordering Rings, it is the customer’s responsibility to ensure that they have ordered the correct size. Most rings ordered in the incorrect size can be re-sized, but this will be subject to a charge.