; Delivery and Returns – Jana Reinhardt

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Delivery and Returns

Delivery

All of our silver and gold vermeil jewellery is available for FREE 3-5 DAY DELIVERY.

Orders outside of the UK are also available for FREE INTERNATIONAL DELIVERY and will take 5 - 8 working days.

Guaranteed next day delivery within the UK is available via Royal Mail Special Delivery before 1pm or before 9am.These services are available at a premium.

 

Please see postage options and charges below:

Next Day before 1pm delivery via Royal Mail Special Delivery (signature required) Order must be placed before 1pm today   £6.95

Saturday before 1pm delivery via Royal Mail Special Delivery (signature required) Order must be placed before 1pm today   £12.95

   £19.00

Next day delivery is only available on orders placed before 1pm. Orders placed after 1pm will go out the following day.

 

Jewellery made from 9 or 18ct gold can take up to 15 working days.

Orders sent on Friday will NOT be guaranteed for Saturday. If you require your delivery on Saturday please choose the Saturday Delivery option at checkout.

Orders placed Friday to Sunday will be sent out on the following Monday.

All items will require a signature upon delivery.

The day your parcel is due to be delivered you will receive a Dispatch Notification via email. If you need to trace your parcel then please use the tracking number provided by us on Royal Mail's Track and Trace website:

https://www.royalmail.com/track-your-item

 

Need something to arrive on a certain day?

If you need your order sooner or for a certain date, please give us a call to check if this can be arranged. We'll always try our best!

 

Want to collect in person?

If you would like to collect your order from our Worthing Studio, then please contact us to arrange a collection time.

 

 

Returns

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days from delivery (not including postage).

All products to be returned must be in their original packing and be in an unworn condition.If possible, please email us before returning any jewellery so we know to look out for your parcel. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to the buyer at their own cost.

We are not liable for any postage costs incurred by you when returning unsuitable items to us and the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.

In the interests of fraud prevention, your refund will be issued by the same method that you paid within 7 days of receipt of the return.

 

Engraved Jewellery?

Please note that engraved jewellery is non-returnable and that re-sizing an engraved ring may incur re-engraving costs.

 

Faulty jewellery?

In the unlikely event that your purchase is faulty, please conatct us and then return the piece to us within 14 days from receipt, for replacement or repair as appropriate. Any postage costs incurred by you in returning faulty items to us will of course be refunded to you.

 

Discounted and commissioned pieces?

Unfortunately we are unable to offer refunds for discounted pieces or commissioned pieces, unless the item is faulty. Please contact us within 14 days of receipt to arrange the return of the item. It must be sent back in their original, unworn condition and we will then arrange the exchange.

 

Wrong ring size?

When ordering rings, it is the customer’s responsibility to ensure that they have ordered the correct size. However, should your ring not be a perfect fit, please contact us and we'll either re-size or swap it for you!

 

Any other problems?

If you have any questions at all or aren't completely satisfied with our jewellery, please give us a call or send an email to enquiries@janareinhardt.com.

Customer satisfaction is our main priority, so we will always try our best to sort out any problems you might have.

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